Verizon Store at 178 W Streetsboro St Suite 2B, Hudson, OH: A Comprehensive Report

Store Location Verification

The Verizon store located at 178 W Streetsboro St Suite 2B, Hudson, OH 44236, is well-established within the bustling retail hub of Hudson, Ohio. This address corresponds accurately to a Verizon-authorized retailer, specifically a Wireless Zone franchise operating under the Verizon brand. The store is part of the Hudson Acme Plaza, a notable commercial strip that caters to a diverse clientele and offers convenient access to both local residents and travelers passing through the region.

Detailed property records and commercial real estate databases confirm the existence of Verizon’s presence at this precise location. The Wireless Zone designation is crucial because it influences both the ownership and the specific portfolio of services offered compared to corporate Verizon stores. Public directories such as the Chamber of Commerce and StoreOpeningHours further corroborate this address, listing it as an active Verizon destination with up-to-date business operation details.

Positioned strategically along West Streetsboro Street (State Route 303), the store benefits from high visibility and vehicular traffic. Its setting within the Acme Plaza further links it to other retail anchors, increasing footfall and making it a prominent telecommunication outlet in the local ecosystem.

Store Hours

The operating schedule of the Verizon store at 178 W Streetsboro St Suite 2B is driven by both franchise policy (as a Wireless Zone store) and local demand. Several business directories and the official Wireless Zone Hudson webpage consistently outline the store’s regular hours of operation. As of recent updates (current as of September 2025), the hours are as follows:

Contact information available below. Always confirm during holidays or inclement weather.

The above table distills multiple sources’ data into an easy reference for customers. Most notably, the store adheres to extended weekday hours, ensuring that working professionals can visit after standard business hours. The reduction in hours during weekends, particularly on Sunday, is typical among retail establishments in the region and reflects expected customer flow patterns.

It is crucial to point out that some sources advise verifying these hours during holidays or periods of adverse weather, as exceptions or closures may occur. This is especially pertinent given the variable retail landscape since the COVID-19 pandemic and in response to regional events. Customers are encouraged to check directly with the store before visiting to ensure the most accurate and current information.

Contact Information

Accurate and timely communication is essential for customers considering either new lines of service, account management, or technical support. The main contact details for the store, as referenced from both Wireless Zone’s official portal and third-party business listings, are as follows:

The primary mode of contact remains the store’s direct phone line, which promotes real-time customer engagement. The Wireless Zone’s dedicated Hudson landing page further enables customers to initiate appointment bookings, submit inquiries, or request callbacks, streamlining the communication process and minimizing wait times.

Verizon’s national locator tool provides reinforcement of the store’s legitimacy and offers a means for customers to clarify service questions or reroute inquiries during high-traffic periods. For customers seeking digital engagement, the Wireless Zone website also incorporates contact forms and live chat, which serve as complementary approaches for less urgent communication or after-hours engagement.

Services Offered

Core Wireless Services

The Verizon store at this location provides a robust portfolio of wireless products and services, paralleling the comprehensive offerings expected at any major Verizon retail outlet. Some of the central services highlighted on the Wireless Zone and third-party directories include:

• Smartphone Sales and Upgrades: A full suite of smartphones from leading manufacturers, with the latest models (e.g., the iPhone 17 lineup) widely promoted during ongoing trade-in campaigns.
• Plan Management: New activations, upgrades, device trade-ins, and plan adjustments for individual and family accounts.
• Accessories: A curated selection of cases, screen protectors, chargers, and Bluetooth accessories.
• Bill Payment and Account Services: On-site assistance with bill payment, service modifications, account troubleshooting, and technical support.
• Device Setup and Troubleshooting: In-person device configuration, data transfer, and diagnostics, ensuring seamless transitions for both new and existing customers.
• Business Solutions: Dedicated support for small business plans, device fleets, and IoT integration, leveraging Verizon’s robust business services portfolio.
• Mobile Hotspots and Home Internet Solutions: Sales and support for hotspots, 5G home internet routers, and “fixed wireless” broadband services—these are increasingly important as Verizon aggressively expands its 5G coverage and competes with cable/DSL in select markets.

Each service listed reflects the dual focus of this Wireless Zone outlet: fulfilling the expectations of a standard Verizon retail experience while also providing the personalized attention of a locally operated franchise. The in-store environment is engineered to guide both tech-savvy and less-experienced customers through device selection and service personalization, especially important given the constant churn in smartphone technology and mobile plan options.

Of particular note is the recent emphasis on “5G Home Internet” and associated hardware, aligning with Verizon’s broader strategic push into the high-speed home connectivity market. This pivot addresses cord-cutting households and those in areas underserved by traditional wired broadband providers. The presence of business services, meanwhile, is a boon for local entrepreneurs and small-business owners seeking personalized telecom solutions and ongoing support—a niche sometimes underserved in national-scale retail environments.

Accessories and device protection represent crucial cross-selling opportunities and value-added services, enhancing customer satisfaction and cultivating lasting relationships. Wireless Zone’s status as an authorized Verizon retailer ensures that all hardware and service plans are genuine and fully supported by Verizon’s warranty and customer service infrastructure.

Promotions and Special Offers

Promotional activity is central to Verizon’s customer engagement strategy, and the Hudson store is no exception. At the time of this report, several major promotions are active:

• iPhone 17 Trade-In Incentives: Verizon is offering substantial discounts or even free upgrades to the new iPhone 17 Pro with eligible trade-ins, part of a widely advertised effort to capture customers ahead of the critical Q4 shopping period.
• Bundled Discounts: Customers can access combined deals for smartphones, tablets, and home internet with considerable savings, appealing to growing family or “connected device” households.
• Accessory Bundles: Deals on protective cases, charging kits, and audio accessories increase the value proposition for new device buyers.
• New Line Offers: Additional lines sometimes qualify for bonus gift cards or first-month bill credits.

The promotional landscape is highly dynamic, with ongoing updates driven by product launches, seasonal sales, and national campaigns. This ensures there are always some incentives available, but fine print (such as eligibility criteria and trade-in values) should be carefully reviewed at the point of purchase.

Additional In-Store Benefits

Wireless Zone as a franchise network places a particular emphasis on personalized service. The Hudson location strives to differentiate itself through:

• Personal Consultations: Device comparison guidance and plan customization for individuals and families.
• Device Protection Enrollment: Rapid sign-up for Verizon’s insurance and device protection programs, helping avoid costly repair or replacement charges.
• Immediate Activation: Most devices can be activated and data-migrated on site, reducing customer downtime and frustration.
• Support for Seniors and Accessibility Services: Staff trained to assist seniors, people with disabilities, or first-time smartphone users, ensuring equitable access for all customers.

Customer Reviews and Ratings

Online Reputation

The store’s internet reputation can be traced across several platforms, including the Chamber of Commerce, Google reviews, Birdeye, and the Wireless Zone’s proprietary feedback channels. The aggregate customer sentiment is generally positive, though as with most retail outlets, there is an expected distribution of favorable, neutral, and critical reviews.

Key Themes in Customer Feedback:

• Service Quality: Reviewers regularly commend the staff’s professionalism, patience, and willingness to solve complex device issues. Many note a strong “personal touch,” attributing this to the franchise model’s focus on local community engagement.
• Efficiency: Numerous customers highlight fast service during device upgrades and activations, appreciating minimal wait times and the avoidance of the “big box” retail experience.
• Product Knowledge: Employees are cited as knowledgeable about plan details, device features, and ongoing promotions—critical for customers unfamiliar with intricate plan structures or technology jargon.
• Problem Resolution: Critical reviews, while less common, often reference billing discrepancies or device in-stock limitations. A smaller segment mentions delays during busy periods, which can impact perceived efficiency.

According to Birdeye, the store holds a strong overall rating, typically ranging between 4.5 to 4.7 out of 5 stars, drawn from dozens of individual customer submissions. The Chamber of Commerce listing and the StoreOpeningHours platform reflect similar approval metrics, usually accompanied by unsolicited praise for specific employees and “above and beyond” service. Google’s review data, while not universally available across every aggregator, generally mirrors these results, with narrative descriptions emphasizing both the cooperative staff environment and prompt technical assistance.

It is worth noting that customer experience appears especially strong for straightforward sales and technical support interactions. Complaints are rare but typically stem from supply chain or corporate-level issues (stock outages, plan eligibility criteria), rather than local management or store-level decision making.

Recent Changes and Updates

Service and Product Evolution

The telecommunications sector is famously dynamic, and Verizon—as well as its franchisees—regularly adapts to fast-paced technological shifts, customer demand, and corporate strategy. Several notable developments relevant to the Hudson store have emerged over the past year.

Recent Introductions

• iPhone 17 and iPhone Air Product Lineups: The Hudson store prominently features newly launched iPhone models—including the iPhone 17, iPhone 17 Pro, and iPhone Air—mirroring Verizon’s broader promotional hoopla nationwide. Customers are encouraged to engage in trade-in programs, which have proven popular since launch.
• Expanded 5G and Home Internet: Verizon’s strategic focus has shifted towards bundling mobile and home internet solutions, a trend highly visible in both in-store literature and trained sales pitches. The store’s involvement in these 5G campaigns aligns with the company’s publicized goal of offering 5G broadband in as many markets as possible, including mid-sized municipalities such as Hudson.
• Device Trade-In and Loyalty Enhancements: Trade-in options have grown, enabling lower barriers for customers seeking device upgrades. Wireless Zone’s support staff have received retraining to better explain these incentives and maximize customer participation.
• In-Store Appointment System: Reflecting lessons learned during the pandemic, the Hudson store has integrated appointment scheduling—a move aimed at alleviating congestion and improving personalized service.

Infrastructure, Layout, and Accessibility

There is no public record of significant structural remodeling or relocation of the Verizon Wireless Zone store since its establishment within Hudson Acme Plaza. The unit occupies a stable retail suite, maintaining continuity for returning customers. Ongoing attention to ADA-compliant design and in-store accessibility is consistent with Verizon’s broader accessibility strategy, addressing both legal requirements and customer equity.

Personnel and Management Changes

While staff turnover is a routine aspect of retail management, there are no widely reported changes in store ownership, management direction, or business focus at the Hudson site as of late 2025. Customer reviews frequently cite familiar faces and a persistent community-oriented atmosphere, suggesting staff retention and effective local management.

Accessibility and Parking

Accessibility

Accessibility is a critical criterion for modern retail, and Verizon, as a company, has faced regulatory pressure and litigation to enhance both physical and digital accessibility standards. The Hudson store is in compliance with these evolving requirements, and reports indicate that the physical layout includes:

• Wheelchair-Accessible Entry and Aisles: The storefront and interior walkways are designed to accommodate customers with mobility challenges.
• Assistance for the Visually and Hearing Impaired: Staff are trained to support customers with diverse needs, using visual aids, clear communication, and—when possible—assistive technology.
• Accessible Parking: The Acme Plaza parking lot directly abuts the Verizon store entrance and includes designated accessible spots, reducing transit friction for eligible guests.

These features align with both state law and Verizon’s national objectives, fostering an inclusive environment for all prospective customers.

Parking

Abundant surface parking is available throughout Hudson Acme Plaza. The parking lot services all surrounding businesses, and Verizon’s entry is conveniently positioned for minimal walking distance. This represents a critical advantage over denser urban retail outlets, where on-street parking or paid lots can deter prospective visitors. The convenience of parking is cited occasionally in reviews as a plus, particularly among seniors and families with young children.

Nearby Landmarks and Transit

The Verizon store is located on West Streetsboro Street (SR 303), one of Hudson’s central commercial corridors. The immediate vicinity includes:

• Hudson Acme Plaza: The host retail complex, with grocery, dining, salon, and other retail amenities, facilitating "one-stop" shopping.
• Downtown Hudson: The historic downtown is less than a mile away, offering boutiques, cafes, and cultural sites. This proximity increases potential foot traffic and makes the location attractive for out-of-town visitors and local residents alike.
• Transit Options: While Hudson’s primary transit infrastructure is car-oriented, local shuttle routes and public transport serve the area, though frequency and reach are more limited than urban centers. Ride-share and taxi services (Uber, Lyft, local providers) are widely available.
• Other Retail Anchors: Big-box retailers and other technology providers are accessible within a five-minute drive, facilitating price and service comparisons.

The strategic location makes the Hudson Verizon store well-positioned to serve both local consumers and visitors engaging in broader shopping excursions in the region.

Social Media Presence

Official and Community Engagement

Verizon’s national and regional marketing efforts extend to all social platforms, and the Hudson Wireless Zone store maintains a supplementary presence through both official and semi-official digital channels.

• Facebook: The store posts periodic updates regarding promotions, new device launches, and community outreach events on Facebook, often using local photos and staff shout-outs to build neighborhood rapport.
• Review Aggregators: Platforms like Yelp, Google, and Birdeye capture ongoing feedback and customer engagement, offering a window into reputational trends and service quality.
• Wireless Zone Corporate Feeds: The broader Wireless Zone franchise coordinates promotional messaging, ensuring local stores stay in step with Verizon’s national advertising campaigns while retaining a local voice.

These online touchpoints are particularly important as customers increasingly turn to social media for store hours, deal alerts, and appointment availability. The interplay between corporate and local messaging means Hudson’s Wireless Zone usually features both the latest national promotions and unique, community-oriented posts—a vital blend for building long-term customer loyalty.

Competitor Wireless Stores

Major Competitors in Hudson, OH

The wireless retail environment in Hudson is competitive, given the presence of all three major national carriers—Verizon, AT&T, and T-Mobile—along with several independent dealers and electronics retailers. Key competitors within the near vicinity include:

• T-Mobile Retail Store: Located at 72 Village Way, Hudson, the T-Mobile store is less than two miles from the Verizon store and provides a similar suite of wireless services. It benefits from T-Mobile’s aggressive pricing and recent 5G network upgrades.
• AT&T Authorized Retailer: The AT&T device support and retail hub is found within a short drive, offering direct plan and phone competition and actively advertising device trade-ins.
• Big-Box and Electronics Retailers: National electronics outlets (Best Buy, Walmart) and regional chains stock a broad variety of smartphones and prepaid plans, targeting cost-conscious or brand-agnostic shoppers.

Comparative Features

Following the above table, it is clear that Verizon distinguishes itself through strong in-store service, a broad lineup of devices, and the latest 5G offerings. T-Mobile is a formidable competitor due to pricing and promotional activity, but may trail in business-focused and home broadband services in this locality. AT&T, with deep nationwide resources, provides a more stable but less dynamic customer experience in Hudson. The proximity of all three stores, combined with further availability at mass retailers, means customers have ample choice and are incentivized to compare deals and service quality directly.

Store Hours and Contact Information Table

A consolidated snapshot of store hours and contact details is vital for quick customer reference:

The table above integrates data from multiple reputable sources and demonstrates the store’s commitment to customer accessibility throughout the week, with minor adjustments for weekend and Sunday schedules. The column structure supports rapid comparison with competitors and is intended for ongoing reference by both prospective shoppers and existing customers.

Summary and Final Analysis

The Verizon store at 178 W Streetsboro St Suite 2B in Hudson, OH, operated as a Wireless Zone franchise, stands out as a technologically up-to-date, community-focused retail outlet with a solid reputation for service and reliability. Located within the Hudson Acme Plaza, it is easily accessible by car and includes amenities catering specifically to accessibility, convenience, and customer diversity.

The Hudson Verizon store’s operating hours are broad enough to accommodate busy schedules, featuring reliability and flexibility that is increasingly critical in a post-pandemic retail environment. Contact channels—including direct phone access, corporate and franchise web portals, and digital communication forms—are clearly outlined and highly functional.

Product offerings reflect both Verizon’s latest technological advances (such as the new iPhone 17 series and 5G home internet) and a full complement of legacy services, hardware, and in-person technical support. Promotions and special offers, now more intertwined with device trade-ins and bundled broadband, add further value to the customer decision-making process.

Customer reviews, drawn from both direct input and reputable aggregator platforms, emphasize a welcoming service culture and well-trained staff. Criticisms, when present, focus on corporate-level policies or inventory constraints rather than local management—a testament to effective franchise operation. No major changes in location, management, or product focus have occurred recently, affirming a consistent customer experience.

Competitive pressure from T-Mobile, AT&T, and electronics retailers ensures that pricing, promotions, and customer service must remain robust. This market tension likely benefits consumers in Hudson through continuous deal refinement and service enhancements.

The Wireless Zone/Verizon Hudson location, with its strategic placement, updated offerings, and commitment to community-oriented service, remains a compelling choice for both new and existing Verizon customers in Northeast Ohio.

References

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