Comprehensive Research Report on Pet Supplies Plus at 1970 Portage Trail, Cuyahoga Falls, OH 44223

Store Hours

Day	Opening Hours	Notes
Monday	9:00 AM – 9:00 PM
Tuesday	9:00 AM – 9:00 PM
Wednesday	9:00 AM – 9:00 PM
Thursday	9:00 AM – 9:00 PM
Friday	9:00 AM – 9:00 PM
Saturday	9:00 AM – 9:00 PM
Sunday	10:00 AM – 6:00 PM

The Pet Supplies Plus store at 1970 Portage Trail in Cuyahoga Falls keeps extended hours that are highly favorable for both weekday and weekend shoppers. The store opens at 9:00 AM and closes at 9:00 PM from Monday through Saturday, while on Sundays it shortens its hours slightly, opening at 10:00 AM and closing at 6:00 PM. These hours are consistently reported across multiple reputable sources, including the official store site, local business directories, and external aggregator platforms. This wide availability of updated information confirms that the store is easily accessible for working professionals, families, and other pet owners with varied schedules. Notably, extended hours on weekdays and weekends support last-minute shopping needs and regular visits. Furthermore, opening hours may slightly change during holidays or special events; thus, it is always recommended to check for real-time updates online or by contacting the store directly at (330) 923-8172.

In-Store Services

Service	Description	Availability
Self-Serve Dog Wash	Full-access wash and dry station for customer use	In-store
Professional Grooming	Bathing, trimming, and styling by trained staff	By appointment / In-store
Live Fish	Sale of bettas, danios, glofish, and more	In-store, selection varies
Live Small Pets	Birds, small mammals, reptiles; selection varies	In-store
Live Crickets	For reptiles or exotic pets	In-store
Deliver from Store	Online order delivery by store team	Local delivery area
Autoship Program	Scheduled, automatic home delivery with discounts	Online/In-store sign-up
Curbside Pickup	Online order, store team brings to your car	Free, all store hours
Recycling Program	Collection of all brands’ flexible pet food/treat bags	In-store drop-off
Visiting Pet Care Clinic	Low-cost preventative veterinary care by VIP Petcare	Select Sundays/monthly events

The table above details the breadth of services available at this location. The self-serve dog wash is particularly popular, providing pet owners everything they need to wash and dry their pets, including shampoo, towels, dryers, and aprons. This amenity is praised by customers who desire a convenient, cost-effective alternative to home bathing without the mess. Professional grooming is also provided and includes services such as bathing, de-shedding, trimming, and styling, as well as nail trimming and ear cleaning. This range is typical of Pet Supplies Plus stores nationally and is consistently highlighted in reviews and official descriptions.

For pet enthusiasts interested in live animals, the shop stocks a rotating assortment of live fish, including bettas, danios, and glofish, and live small pets such as birds, small mammals (e.g., hamsters, guinea pigs), and sometimes reptiles. Exact species available may vary based on the store’s inventory and local demand. Additionally, the store regularly carries live crickets, which are essential for feeding reptiles, amphibians, and some birds – demonstrating its commitment to serving a diverse pet owner audience.

Other notable services focus on convenience and community integration. Local delivery is facilitated by in-store staff for customers ordering online, extending the neighborhood feel. The Autoship program is an advanced subscription model offering regular pet supply deliveries with significant savings (35% off first order, 5% off ongoing), designed for pet owners who want to ensure they never run out of essentials. Meanwhile, curbside pickup allows for safe, contactless shopping—a service that soared in popularity during the COVID-19 pandemic and continues due to its efficiency and no-added-cost arrangement.

A highlight among the store's unique initiatives is its robust Recycling Program. In partnership with TerraCycle®, this service accepts flexible pet food, treat, and litter bag packaging from all brands (not just those sold in store), diverting substantial amounts of plastic from landfills. The store is also part of the monthly rotation for VIP Petcare clinics, where licensed professionals provide vaccinations, health screenings, microchipping, and preventative veterinary services at prices below typical veterinary offices; no appointments are necessary and visits are conducted on a first-come, first-served basis on scheduled Sundays each month.

Product Categories Offered

Pet Supplies Plus at 1970 Portage Trail offers the full spectrum of pet care products spanning food, equipment, toys, and specialty items for a vast range of animals. Customers can expect to find supplies for dogs, cats, birds, reptiles, fish, small animals, and exotic pets. The store’s merchandise selection includes both major national brands and Pet Supplies Plus proprietary brands.

The primary product categories include:

Pet Food: Dry, canned, fresh, raw, grain-free, and breed/age-specific food for dogs and cats; pellets, seeds, and mixtures for birds and small pets; complete diets for fish and reptiles.
Treats and Chews: Dental chews, training treats, healthy snacks, biscuits, jerky, freeze-dried, and natural options for multiple species.
Grooming Supplies: Shampoos, conditioners, deshedders, brushes, nail clippers, flea/tick treatments, and more.
Health and Wellness: Supplements, vitamins, flea/parasite control, ear/eye care, dental care, anxiety solutions, and first-aid supplies.
Toys and Enrichment: Chew toys, balls, squeakers, plush, puzzle and treat-dispensing toys, scratching posts, perches, climbing structures, and exercise wheels.
Leashes, Collars, and Apparel: Harnesses, collars (with smart/ID options), retractable leashes, training equipment, coats, sweaters, and boots.
Habitats and Housing: Aquariums, terrariums, cages, crates, pet beds, carriers (including airline-rated), litter boxes, and specialty enclosures.
Cleaning and Maintenance: Waste bags, litter (clay, clumping, natural plant-based), odor control, cleaning sprays, and habitat hygiene products.
Live Animals and Aquatics: Fish (bettas, danios, glofish, etc.), small mammals (hamsters, guinea pigs, rabbits), birds (parakeets, finches), reptiles (as available), and live crickets for feeding.
Special Diets and Natural/USA Made: Wide array of premium, limited-ingredient, organic, holistic, grain-free, and USA-made food and treats.
Pharmacy and First Aid: OTC pet medications, preventive parasite treatments, and appointment-based pharmacy access.

The store consistently stocks top-tier brands such as Pro Plan, Science Diet, Redford Naturals, Fromm, Taste of the Wild, KONG, Starmark, ChuckIt, Outward Hound, Earth Animal, Kaytee, Zoo Med, Aqueon, API, Oxbow, Carefresh, Marshall, Fancy Feast, Nutri Vet, Naturvet, Tropiclean, Furminator, Burts Bees, Exo Terra, Zilla, and many more. This includes exclusive store brands like Redford Naturals, which emphasizes high-quality, responsibly sourced ingredients at competitive prices.

A defining characteristic of this store (as with many Pet Supplies Plus locations) is its organized, supermarket-style layout, ensuring aisles are clearly labeled and products easily accessible, which appeals to pet owners who value efficiency and convenience. The breadth of product offerings is regularly highlighted in customer reviews and by the store itself, affirming that both everyday needs and specialized pet care products are consistently available.

Customer Reviews and Ratings

Taking a comprehensive look at customer sentiment, Pet Supplies Plus at this location enjoys solid and generally favorable ratings across multiple review platforms.

Birdeye: The store holds a 4.4 out of 5-star rating with approximately 900 reviews. Of these, a substantial majority are highly positive, with 595 five-star ratings and 188 four-star ratings, suggesting a strong local reputation and customer satisfaction.
MapQuest/Yelp: Ratings are somewhat more varied here, with an average around 3.5/5, based on 25 Yelp and MapQuest aggregated reviews. This platform captures a mix of perspectives, with the most positive comments focused on staff helpfulness, product selection, and the convenience of curbside pickup, while critiques touch on grooming services and occasional order mishaps.
Yellowpages: Provides positive qualitative feedback, particularly on in-store services like dog washing and staff attitude. One customer positively recounted experiences of regular nail trimmings for their pet and cited the store’s cleanliness and friendly staff.

Detailed Analysis of Review Themes

A recurring theme across reviews is the **friendliness and attentiveness of staff**. Customers speak highly of team members who go out of their way to help them find products, explain services, and assist with unique pet needs. Many testimonials mention how staff members offer personal pet care advice, drawing from their own pet ownership experiences.

The **grooming and dog wash services** receive mixed but overall favorable comments, with many indicating satisfaction with staff skill and their pets' comfort with the process. However, as is common with grooming services industry-wide, negative experiences sometimes arise—most often regarding miscommunications about haircut length or style, and the occasional high price. These criticisms, while present, do not appear to reflect systemic issues, and positive comments about the grooming team outnumber negatives.

Store cleanliness and the organized nature of product displays are repeatedly noted as major positives, supporting the chain’s supermarket-style promise. Shoppers appreciate being able to find what they need quickly, a result of well-stocked shelves and ample signage.

Curbside pickup and online order fulfillment are lauded for convenience, with several reviewers praising the promptness and smoothness of the process during pandemic and post-pandemic times. A common anecdote is staff bringing orders out quickly and courteously, minimizing wait times.

Negative reviews, while relatively infrequent, most frequently address grooming-specific complaints (such as not following precise instructions, although regular customers report being pleased), misunderstandings regarding promotions, or rare product availability gaps.

In summary, customer sentiment is robustly positive, centered on exceptional staff, convenience-driven services, and a wide selection, with criticisms largely confined to service-specific outliers.

Promotions and Special Events

Pet Supplies Plus is known for its active calendar of promotions, special events, and coupons, both storewide and location-specific. At the Cuyahoga Falls location, these campaigns and occasions are central to engaging the local pet parent community.

Current Promotions and Discounts

Autoship Subscription Discount: Customers enrolling in the Autoship program receive a 35% discount on their first scheduled home delivery. Ongoing participants get sale prices plus an additional 5% off all future Autoship orders. This loyalty-driven approach aims to reward regular customers and ensure their pets' needs are always met.
General Coupon Codes & Promo Offers: Multiple active online codes can deliver substantial savings, including regular offers for 15% to 25% off sitewide or specific categories, $5-$15 off thresholds, free shipping for new customers, percentage-off deals for first-time buyers, and periodic storewide flash sales valued up to 30-40% off. Many of these coupons can be accessed via dealdrop.com, Timely Coupons, and valuecom.com.
In-Store Specials: Monthly and holiday-driven events often feature exclusive samples, BOGO deals (buy one, get one free), deep discounts on certain brands (e.g., Hill’s Science Diet, Redford Naturals), free pet food taste tests, and bonus reward points.

Sample Special Events

Pet Supplies Plus Cuyahoga Falls regularly hosts community-building and educational events for pets and their owners. Some highlights from the upcoming and recent calendar include:

Love Your Pet Party (Sat, Feb 22, 2025, 12:00–2:00 PM): Free samples, complimentary “pup cups,” chances to win Skout's Honor Goody Bags ($100 value), and a pawprint keepsake activity. This event thanks loyal customers and brings together the wider pet-loving community.
Veterinary Clinics by VIP Petcare: Held approximately once per month (e.g., Feb 16 and Mar 2, 2025, 4:00–5:30 PM), providing low-cost bundled packages for core vaccinations, wellness screenings, microchipping, and basic preventive care—removing traditional cost and scheduling barriers for routine vet care.
Resolution Parties/New Year’s Events: Seasonal gatherings where customers can get health reports for their pets, advice on weight management and pet wellness, participate in contests to win free products for a year, and redeem exclusive event-only discounts.

These events are typically promoted through the store’s website, on social media, and through newsletters. All in-store shoppers, both regulars and first-timers, are encouraged to participate, creating interactive and memorable experiences.

Online Ordering and Delivery Options

Pet Supplies Plus at Cuyahoga Falls employs a modern omnichannel business model, seamlessly linking in-store, online, curbside, and delivery touchpoints.

Standard Online Ordering: Shoppers can browse and purchase from the complete store catalog online, select local “store delivery,” and receive fulfillment by the Cuyahoga Falls staff, not third parties. This guarantees personal attention and maintains local accountability.
Deliver From Store: Direct local home delivery promises quick, reliable service, ideal for heavy/bulky items such as pet food, litter, and habitats—especially appreciated by elderly customers or those with busy schedules.
Curbside Pickup: Customers place their order online and select curbside pickup, notifying the store upon arrival. Staff members bring purchased goods directly to customer vehicles—this is a free service and highly praised for speed and convenience.

Pet Supplies Plus’s Autoship service offers additional convenience and savings—any eligible recurring order can be set to ship on customer-selected schedules. Management is done online, allowing customers to modify delivery frequency, skip shipments, or cancel anytime—with no hidden fees or commitments. Autoship includes free delivery over $35 and is integrated into the Pet Supplies Plus Neighbor Rewards program for points and periodic bonus offers. This integration of digital and brick-and-mortar services places the brand at the forefront of evolving retail, recognizing that many pet owners prioritize both immediacy and cost-effectiveness.

Autoship Subscription Program

The Autoship subscription is a standout feature at Pet Supplies Plus, aligning with trends toward automated, recurring delivery that is proliferating rapidly in the pet care sector. This subscription program offers multiple incentives:

First Order: 35% off, making trial entry affordable for new subscribers.
Ongoing Orders: 5% off for all subsequent deliveries, plus the continued benefit of price matching any in-store promotional prices.
Customizable Frequency: Customers select delivery intervals (weekly, bi-weekly, monthly, etc.) and easily modify, skip, pause, or cancel subscriptions online. There are no membership fees or penalties for changes.
Free Delivery: Qualifying orders over $35 ship free within the local delivery area. Unlike some competitors, fulfillment is handled directly by the local store team.
Neighbor Rewards: Points accrue on every Autoship purchase, just as with in-store transactions, resulting in dollars-off rewards, free bags of food, and other loyalty bonuses.

Market research and company commentary emphasize that this program is Pet Supplies Plus’s answer to Amazon’s Subscribe & Save and Chewy’s Autoship, directly addressing consumer preferences for frictionless, set-and-forget replenishment options. As more than 30% of total US pet product sales now occur online—a figure projected to climb to over 50% by 2025—programs like Autoship have become critical for customer retention and engagement.

Recycling Program Details

Environmental stewardship is a core initiative for Pet Supplies Plus, and the Cuyahoga Falls location is a participating site in the TerraCycle partnership. Highlights of the program include:

In-Store Drop-Off: Customers can deposit empty flexible plastic pet food/treat/litter bags from any brand and any species—regardless of where originally purchased—into special bins inside the store.
No Cost to Customer: The free program is fully sponsored by Pet Supplies Plus in collaboration with TerraCycle.
Accepted Materials: Flexible plastic bags (industry standard for pet food/treat/litter). Cardboard, rigid plastic, or toys/accessories are not accepted.
Environmental Impact: Since the launch of the program in 2023, Pet Supplies Plus locations have collectively diverted more than 30 tons of hard-to-recycle packaging from US landfills, giving plastics a second life as building materials or other consumer goods.

This initiative reflects growing customer concern about the environmental impact of pet food packaging, a sector that produces hundreds of millions of tons of plastic waste annually. Pet Supplies Plus’s partnership with TerraCycle marks it as an environmental leader within the pet retail industry, and is widely cited as a model for other national pet retailers to emulate.

Visiting Pet Care Clinic Services

The store is a host site for VIP Petcare's community veterinary clinics, conducted typically once a month. These clinics offer:

Low-cost vaccinations (rabies, distemper, Bordetella, feline combo, and more)
Wellness screenings
Microchipping
Deworming and flea/tick prevention
Diagnostic testing (heartworm, feline leukemia, etc.)

No appointment is required for these clinics, and pricing is designed to be as transparent and accessible as possible. This model greatly benefits underserved pet families or those who find regular veterinary care cost-prohibitive. The clinics are staffed by licensed vets or registered veterinary technicians, with published schedules on the Pet Supplies Plus website and VIP Petcare’s event locator. For Cuyahoga Falls, the typical hours are one Sunday per month, 4:00-5:30 PM.

Store Location Context

Pet Supplies Plus—Cuyahoga Falls is located within the Portage Crossings shopping center at 1970 Portage Trail, a high-traffic, multi-use retail hub strategically situated in the heart of Cuyahoga Falls. Portage Crossing is a family-friendly plaza offering diverse dining, shopping, and entertainment options including a Giant Eagle Market District, Cinemark movie theater, Chipotle, Starbucks, First Watch Cafe, and more. The presence of ample parking and proximity to large residential neighborhoods further enhance customer convenience.

Nearby, the store faces fitness centers like Esporta Fitness (formerly LA Fitness), creating synergies with local health and wellness businesses. The surrounding area features a well-developed infrastructure—major roads (State Road, Portage Trail), public transit connections, and easy access from the highway grid. The Cuyahoga Falls community itself is characterized by its suburban vibrancy, pet-friendliness, and high rates of pet ownership, providing a solid base of loyal customers.

Company Background and Brand Info

Pet Supplies Plus, founded in 1988 in Redford, Michigan, is the third-largest specialty pet product retailer in the United States and operates over 700 locations nationwide as of 2025. The company’s mission is to offer supermarket-style convenience, affordability, and customer-focused service to pet owners, with an extensive selection of brands, products, and community-based service initiatives.

The brand is noted for its franchise model, with a substantial number of stores being locally owned and operated. Pet Supplies Plus stands out by emphasizing a “neighborhood” experience—positioning staff as local pet experts who are equipped to provide tailored advice and support. Its proprietary rewards program, easy-to-navigate stores, and abundant community events reinforce this neighborly orientation.

Operating under the Franchise Group (acquired in 2021), the chain is committed to omnichannel growth—integrating digital ordering, home delivery, and automated subscription services to compete effectively against both brick-and-mortar and online-only competitors. Pet Supplies Plus’s robust recycling program, monthly vet clinics, and superior product curation further distinguish it from big-box rivals like PetSmart and Petco.

Despite recent news concerning Franchise Group’s Chapter 11 bankruptcy filing, Pet Supplies Plus and its affiliates remain open and operational, with plans to emerge from restructuring without major disruption to customer-facing services.

Store Team and Staff Profiles

The Cuyahoga Falls store is specifically recognized for its friendly, knowledgeable, and pet-savvy staff. Store team leader Mark Zirnfus is highlighted for his dedication to animal care—he is known to own an English Mastiff named Dunkin and a rescued kitten named Jaspurr. This personal touch is emblematic of the local management’s approach. Many team members reportedly have a "virtual zoo" of pets themselves, deepening their qualifications for offering relevant advice and empathetic support.

Staff regularly receive positive mentions for helping customers choose the right products, solve behavioral or dietary issues, and provide advice for less-common pets. This “neighborly” concept permeates the brand’s company culture and is evident in Cuyahoga Falls’ consistent rankings among favorite local pet shops.

Staff members are trained in both pet care fundamentals and the technical elements of specialized services (like grooming and animal nutrition), reinforcing Pet Supplies Plus’s reputation as a go-to resource for both supplies and expert guidance.

Conclusion

Pet Supplies Plus at 1970 Portage Trail, Cuyahoga Falls, is a flagship example of modern pet retail—blending traditional, personal customer service with broad product selection and innovative programs like Autoship and plastics recycling. The store stands out for its commitment to community events, sustainability, and convenient shopping experiences, whether through extended opening hours, online-to-home fulfillment, or in-person neighbor engagement.

Customers consistently applaud the store for its clean, organized layout; wide product variety; and skilled, friendly staff. Services such as DIY dog wash, low-cost pet clinics, and free curbside pickup are especially well received. Real-world customer feedback underlines a high overall satisfaction rate, with few recurring negatives and many stories of above-and-beyond staff help.

Ongoing promotions, readily available coupons, and rewards programs further enhance value, ensuring the store remains a favorite among Cuyahoga Falls’ pet owners. By participating in advanced recycling initiatives and supporting local veterinary access, Pet Supplies Plus demonstrates genuine concern for pet, people, and planet—a trio of commitments at the heart of its ongoing success.