Burger King on State Rd in Cuyahoga Falls, OH

Comprehensive Analysis of Burger King at 2691 State Rd, Cuyahoga Falls, OH 44223

Overview

Burger King at 2691 State Road, Cuyahoga Falls, Ohio, is a notable location within the broader landscape of American fast-food establishments. As a franchise of one of the world’s largest fast-food hamburger chains, this site serves as a case study for understanding the interplay between corporate standards and localized community experiences. This report provides a thorough, data-rich, and multi-faceted analysis of the restaurant’s operations, services, and reputation, covering operational hours, menu variety and pricing, reviews from multiple sources, cleanliness and health inspection findings, employee perspectives, accessibility, parking, drive-thru functionality, and recent notable events or corporate updates. The discussion integrates ratings, anecdotal evidence, and comparative data, offering an objective portrayal grounded in up-to-date web sources.

Summary Table: Key Features and Ratings

This summary presents the highlighted operating characteristics and user feedback for the Burger King at 2691 State Rd, illustrating that while it aligns with corporate standards, there are localized nuances in customer experience, particularly regarding service consistency and late-night operations.

Feature Details/Rating
Google Rating ~3.6/5 (500+ reviews)
DoorDash Rating 4.5/5 (2,300+ reviews)
Health Inspections No critical violations (Aug-Sep 2025)
Cleanliness Consistently praised; noted as one of the cleanest local fast-food outlets.
Hours Consistency Mixed; dining room hours generally consistent, drive-thru extended. Potential for earlier closures than posted, especially late-night.
Menu Full standard Burger King menu, including LTOs.

Hours of Operation

The official hours of operation for Burger King at 2691 State Rd are relatively consistent across multiple sources, but with minor discrepancies reflective of temporary or seasonal variations. According to the restaurant’s website, lobby/dining room hours typically are:

  • Monday to Friday: 6:00 AM - 10:00 PM
  • Saturday: 7:00 AM - 10:00 PM
  • Sunday: 7:00 AM - 10:00 PM

However, the drive-thru offers extended service:

  • Monday to Friday: 6:00 AM - 1:00 AM
  • Saturday: 7:00 AM - 1:00 AM
  • Sunday: 7:00 AM - 11:00 PM

It’s important to highlight that aggregate review platforms and local info sites occasionally report opening hours that are up to an hour earlier in the morning (i.e., 5:30 AM), particularly on weekdays. Some sources, such as LocalMint, list dining room hours opening at 5:30 AM on weekdays, while others suggest 6:00 AM, indicating a potential for frequent updates or short-term policy changes.

Customer reviews and comments indicate that despite these published times, there have been repeated instances of the store closing earlier than posted, especially during late-night hours or inclement weather. Some guests have specifically mentioned being turned away as early as 9:00 PM, even though the official schedule extends hours past that. This suggests occasional flexible, and sometimes unpredictable, closing that may not always be conveyed in real time to digital platforms or delivery applications.

In summary, while Burger King makes an effort to provide extended drive-thru hours and early breakfast options, prospective patrons-particularly those planning late-night visits-may benefit from calling ahead to confirm that services remain available.

Customer Reviews: Aggregated Ratings and Analysis

Aggregated Ratings

A broad sweep of public review platforms including Google, Yelp, Facebook, DoorDash, UberEats, Restaurantji, and Foursquare reveals a notable split between delivery app satisfaction and dine-in/takeout experiences:

Platform Rating Notes
Google ~3.6/5 500+ reviews
Yelp 1.5/5 12 reviews (notably lower)
Facebook 3/5 1 review
DoorDash 4.5/5 2,300+ reviews (high satisfaction)
UberEats 4.7/5 24 reviews
GrubHub 4.3/5 56 reviews
Foursquare 6.2/10
Restaurantji 2.5/5 179 reviews

This location’s Google rating suggests a solid middle-of-the-road performance-neither exceptional nor poor-while delivery-focused platforms (DoorDash, UberEats, Grubhub) show significantly higher satisfaction, often above 4 out of 5. Yelp, however, is notably lower, with much harsher customer feedback-common for fast food on that site due to the platform’s critical user base and focus on food quality.

Thematic Patterns in Reviews

Service Quality and Accuracy

Common praise focuses on friendly, professional staff, quick service at quieter times, and hot, accurate food orders. Several guests specifically compliment fast drive-thru order fulfillment, clean lobby conditions, and staff efforts to correct errors or customize meals.

However, there is also a marked trend in complaints regarding order mistakes (missing or wrong items, cold fries, excessive mayo, etc.), and periodic lapses in friendliness, especially during busy or late-night shifts. Some reviews highlight negative interactions with management, perceived rudeness, or unwillingness to resolve issues-especially surrounding refunds or corrections for botched orders. Order issues seem to occur more frequently during rush hours or late-night windows, perhaps reflecting staffing or turnover stress.

Cleanliness and Atmosphere

Many positive reviews point to exceptionally clean bathrooms, lobby, and parking lot. Customers also note the effort made by staff to keep the environment presentable, with some framing it as one of the cleanest fast-food spots in the area. The unique Southwest/Western-themed decor receives occasional mention, suggesting a more inviting or memorable setting than typical for the chain.

There are, however, recurring negative reports about soft drink (pop) and ice machines being out of order, flat soda, or malfunctioning equipment, occasionally detracting from the positive ambiance. A handful of guests express frustration with out-of-order machines persisting over several visits.

Food Quality

Favorite menu items amongst reviewers include the Whopper (in multiple variations), Bacon King, Crispy Chicken and Chicken Sandwiches, Chicken Fries, Onion Rings, and Hershey’s Sundae Pie. Satisfied guests highlight hot, fresh food prepared to custom order. The fries and nuggets are repeatedly described as “favorites” or reasons for return visits.

Conversely, negative commentary often addresses burgers or sandwiches served lukewarm, stale fries, or ingredients left off or applied in excess (e.g., too much mayo). Some attribute ingredient freshness declines to recent management/staff changes or perceived cost-cutting.

Speed & Drive-Thru

When running as intended, the drive-thru facility is praised for efficiency-especially during daytime or early evening visits. Late-night functionality, however, is inconsistent based on multiple user anecdotes of early closures and slow service during “graveyard” hours. A pattern emerges of closing as much as two hours before posted time on low-traffic nights, which occasionally frustrates regulars expecting late-night meals.

Management and Staff

Management engagement and employee morale are mixed. Some reviewers cite exceptionally friendly and helpful counter staff and managers. Others, however, describe negative interactions with management, such as one manager loudly berating employees or refusing to process refunds in a customer-friendly manner. Several instances are noted where customers felt staff seemed overworked or undertrained, and some attribute declining service to recent management/team reshuffling.

Cleanliness Assessments

Customer and Employee Perspectives

Burger King at 2691 State Rd is consistently recognized as particularly clean among local fast-food outlets. Guests and employees, in both public reviews and candid behind-the-scenes commentary, note a “spotless” lobby, bathroom, and parking lot. This is corroborated by employee reviews on Indeed, with one maintenance staff member describing “cleaning up the parking lot, bathrooms, lobby, stock, filling up ice machines, and general cleanup services” as a routine and well-managed part of daily operations.

Equipment and Maintenance Issues

While overall environmental cleanliness is strong, customer commentary draws attention to chronic issues with the soda and ice machines, which appear to go unrepaired for stretches of time. Flat soda, broken ice dispensers, and unresponsive drink machines are mentioned in a disproportionate number of negative reviews, suggesting an area where maintenance could be improved.

Health Inspections

No critical violations have surfaced in the most recent health inspection data available for this location (August-September 2025), as documented by Summit County Public Health and Akron’s Beacon Journal. This indicates procedural adherence to food safety and sanitation, at least during the periodic “snapshots” that inspections provide.

Service Quality: Friendliness and Accuracy

Employee Attitudes and Customer Experiences

Evaluations of service quality at this Burger King underscore variability. During off-peak and well-staffed hours, guests are often greeted with warmth and professionalism, as cited in several Google and Facebook reviews and confirmed by current and former staff. Order accuracy and food temperature seem reliable when operational pace is manageable.

Nonetheless, a subset of visitors reports less positively on service during busier times or late-night periods, encountering errors in order assembly, inattentive staff, or, at times, brusque management. Particular friction arises when dealing with order corrections or refunds, and some employees are noted to handle these situations less diplomatically. This underlines a common trend in quick-service restaurants where service excellence is directly correlated with time of day, customer load, and team morale.

Training and Staffing Insights

Comments from former staff on Indeed indicate that, while the work environment can be enjoyable and diverse, undertraining and management turnover have disrupted workflow and team confidence in some periods. This is particularly relevant during times of new leadership or influxes of inexperienced staff, which can impact order speed and quality, as well as staff-customer interactions.

Customers should expect satisfactory service, especially during traditional meal times. However, late-night and high-pressure service may be more variable due to staffing patterns and fatigue.

Service Speed & Drive-Thru Efficiency

General Performance

The drive-thru is one of the critical operational arms of this Burger King, facilitating extended service hours and high order turnover. Most online reviews and operational notes suggest a generally fast, efficient drive-thru experience, especially for common and simple orders. The ability to process mobile/pickup orders and third-party delivery further highlights operational modernization.

Specific Customer Feedback

That said, dissatisfaction occasionally arises when apparent staffing shortages or technical issues slow drive-thru service, particularly late at night. Some reviewers recount being turned away before the posted closing time without notice, while others have encountered order confusion or missing items due to rushed preparation. Such inconsistencies are not unusual in fast-food contexts but warrant mention for late-night or large-group diners.

In aggregate, the drive-thru’s convenience appears to be a net positive, with the majority of customer experiences being at or above par expectations for quick-service fast food.

Accessibility Features

Physical Accessibility

Burger King at 2691 State Rd is wheelchair accessible, including an ADA-compliant entrance and accessible restroom facilities. Public feedback and business listings confirm the presence of features catering to mobility-challenged guests, such as smooth entranceways, parking spaces close to the entrance, and accessible restrooms. Kid-high chairs are available for families.

Digital & Payment Accessibility

WiFi is available for dining room guests, reflecting a modernizing trend among fast-food chains to offer digital connectivity alongside quick meals. Accepted payment types include major credit cards, Apple Pay, and Google Pay, making transactions smooth for a range of customers.

Family-Friendliness

In addition to kid high chairs and menu options tailored to younger guests, staff are reportedly sensitive to the needs of families-particularly in less hectic periods when more attention can be given to individual requests. The environment is kid-friendly, and the décor is described by some as more playful and distinctive than the generic fast-food setting.

Parking Facilities

Parking at this location is consistent with what is expected of a stand-alone fast-food location in a suburban/urban corridor. The parking lot is reported as ample for the business it receives, clean, and well-lit. There are accessible spaces near the entrance, and the traffic flow accommodates both dine-in and drive-thru guests effectively. Drive-through users also benefit from the clear separation of flow, reducing congestion even during busy times. Guests have described parking as adequate and well-maintained, and the lot does not seem notably hazardous or overcrowded by comparison to other major chains in the immediate area.

Drive-Thru Service Details

As a primary feature for this location, the drive-thru is equipped for high volume and extended hours, operating later than the dining room in the evenings and sometimes opening earlier depending on daypart and staffing. The menu offered at the drive-thru is equivalent to the standard in-store menu, including breakfast, lunch/dinner items, sides, and drinks. Speed and convenience are generally commended except during peak or overnight hours, at which point staffing limitations or unexpected equipment issues may cause slowdowns or errors. Drive-thru technology is reportedly kept current, including touch-screen ordering panels and efficient transaction processing, though occasional technical hiccups are not uncommon. Mobile order and pickup options via the Burger King app or third-party delivery platforms (DoorDash, Grubhub, UberEats) interface smoothly with the drive-thru operation, though order accuracy and communication between in-store and app-based ordering present occasional challenges.

Recent News & Updates

Menu Innovations

Over the past 12 months, multiple limited-time menu items have rotated through this location-such as the BBQ Brisket Whopper, Mozzarella Fries, Jalapeño Cheddar Bites, Churro Fries, and the Steakhouse Bacon Whopper. These promotions align with Burger King’s national strategy to boost interest and draw repeat visits through menu innovation. Customers appear to respond well to these seasonal offerings, judging by frequent mentions in Google and DoorDash reviews, though nostalgia for classic items remains strong.

Operational Adjustments

Customers have reported inconsistent hours of operation over the past year, especially abrupt early closing during evening or late-night hours. Whether due to staffing shortages-a persistent theme across the fast food industry-or management discretion, these changes are not always reflected immediately on digital listings, contributing to confusion and occasional customer frustration.

Staffing Turbulence

There has been periodic turnover in management and team members, contributing to some instability in service quality and operational routines. Recent job postings for crew members and managers in Cuyahoga Falls further underscore ongoing recruitment efforts to address staffing needs-a common trend in the sector post-pandemic.

Community Context

Proximity to several other fast-food outlets (Arby’s, Taco Bell, Chipotle, Pizza Hut, Subway, BurgerFi) intensifies competition, making operational consistency, menu innovation, and service quality all the more important for guest retention. Several reviewers note choosing alternative locations when dissatisfied with Burger King’s hours or service, highlighting the importance of reliability in this context.

Health Inspection Reports

As per the most recent available data (late August-early September 2025), there are no critical health violations listed for Burger King at 2691 State Rd in the publicly available records from Summit County Public Health and local press reports focusing on Akron-area inspections. This suggests strong adherence to Ohio’s health and safety regulations at this location, at least at the time of the last inspection.

County officials caution that inspection reports are “snapshots” in time and may not convey the full consistency or long-term standards of any one restaurant; nonetheless, the record at this location currently stands clear, reinforcing claims of high cleanliness and attending to food safety protocols.

Employee Perspectives

Employee reviews on Indeed and similar job sites further contextualize the guest experience. Current and former staff highlight the positive aspects of flexible hours, a clean environment, and strong co-worker camaraderie. Negative reviews focus on shifts in management style and occasional shortcomings in formal training, particularly during leadership transition periods.

Most striking is the repeated reference to the site’s physical cleanliness and maintenance as a source of pride, while frustration is voiced around staffing adequacy and inflexibility in scheduling or wage progression. These insights dovetail with observed fluctuations in customer service levels and operational consistency, suggesting a tight link between employee stability and guest experience.

Comparative Analysis: Local Competition

Burger King at 2691 State Rd is situated in a dense fast-food corridor, with direct competitors including Arby’s, Taco Bell, Chipotle, Pizza Hut, BurgerFi, and Subway. Online reviews consistently benchmark its cleanliness and speed against these peers, with Burger King rated middle-of-the-pack on overall satisfaction but notably above average on environmental upkeep. However, local Taco Bell and nearby Burger King (on Howe Ave) sometimes receive higher marks for customer experience or menu variety, indicating both the importance and challenge of maintaining standout service in such a saturated market.

Conclusions

Burger King at 2691 State Rd has cultivated a reputation as a clean, accessible, and moderately reliable fast-food venue in Cuyahoga Falls, offering a full spectrum of the chain’s menu, regular menu updates, and competitive pricing. Its strengths are evident in consistently positive remarks on cleanliness, fast service during off-peak periods, extensive accessibility, and broad menu choices.

However, significant challenges remain regarding late-night service reliability, staffing and management turnover, order accuracy, and occasional equipment failures (notably in beverage service). Customer reviews reflect this split: delivery app users reward the site with high grades, while in-person (especially late-night) guests more frequently recount frustrations.

The location’s clear health inspection record, up-to-date facilities, and family-friendly environment continue to make it a staple for regulars and travelers alike, provided they monitor for irregular hour adjustments.

Recommendations for Future Visitors:

  • Confirm late-night hours by phone before visiting, especially for drive-thru after 10:00 PM.
  • Mobile ordering and delivery through apps are especially efficient and well-reviewed.
  • For families or those with accessibility needs, the location offers strong accommodations.
  • Expect high cleanliness, and bring any order or equipment concerns immediately to staff-most are responsive to corrections during regular hours.

Burger King at 2691 State Rd reflects the evolution of the national brand within a dynamic local marketplace-both benefitting from and challenged by the expectations set by its longstanding corporate reputation and the unique realities of sustaining community-based fast-food operations.

References